Voice of M-⁠Files Customers

Our mission is to improve how our customers do business in the digital, work-⁠from-⁠anywhere world. We create “The Smarter Way to Work.”

Currently, more than 5,000 customers in 100 countries use M-⁠Files to optimize document management, instantly find the right information in any context, improve collaboration, automate business processes, and enforce information control.

As you’ll see below, our clients’ experiences speak for themselves…

Gartner Peer Insights: Voice of the Customer

M-⁠⁠Files has been recognized by customers on Gartner® Peer Insights™ as a Strong Performer in the June 2023 Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms report. The company is recognized as a Strong Performer overall as well as the only vendor in this category for both the North America and Midsize Enterprise segments. Read the report to learn why our customers named us a Strong Performer.

Gartner Peer Insights 2023 - 90%

Our Reviews Speak For Themselves*

Based on 44 reviews in the 18-month review period ending April 2023. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Our customers say…

"We at our organization are very pleased with M-Files. This product has helped a lot to develop our company's effectiveness. All of our business-critical documents have been stored in M-Files. We have integrated our CRM and Datawarehouse into M-files, which works well. The M-Files support works well; if you have problems, you get answers quickly. Minor changes to M-Files are easy to use and if we need consultancy from M-Files the responses get quickly."

Company in the Banking Industry


"The software offers a secure platform where we can collaborate on the same document. In addition, the software is both mobile and web-friendly, which ensures better accessibility. It comes with several unique templates that always make our job more enjoyable and full of excitement. We find M-Files a great document management tool. The user interface of it makes our work quite easy as we can easily understand all the features."

Marketing Content Manager
IT Services

"Unlike traditional enterprise content management, M-Files enterprise content management solution consolidates documents and information across business systems to help you intelligently find, access, and manage information. M-Files allow us to exchange sensitive corporate papers with internal and external users."

Senior Account Executive
Miscellaneous Services

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Crowe chose M-⁠Files for fully connected content, an intuitive user experience, and intelligent workflow automation.

“Moving away from file shares and utilizing the inherent sophistication of a document management system was seen as an important key element in the firm’s overall digital transformation initiative.”


To support corporate growth, Stearns Bank turned to M-Files for a centralized, easy-to-use document management system.

"Through our four most popular workflows in M-Files, we’ve estimated savings of over $180,000 annually. We expect to save a total of over $1 million within these workflows. It’s been a great benefit to the company."


TK Elevator achieved $1.5 million in savings to date using M-Files intelligent information management for document digitization, process automation, and workflow tracking.

"Before M-Files, we would lose files due to deletion or because people stored different versions of documents in different folders. Finding a particular document in our shared network folders could take up to five minutes. Sometimes, I’d think that finding oil in my backyard would be easier."

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MPS is a global specialist in leadership, change management, and strategic HR solutions. MPS has been working with M-Files since 2012 & has achieved significant improvements in information management.

"We knew that there was no need to reinvent the wheel. Sharing, reusing, and managing knowledge, experience, and expertise is easy with M-Files. We can leverage the information from previous customer projects that have already been successfully delivered. This allows us to quickly create new client documents, which streamlines day-to-day work, speeds up service to our clients, and helps us grow our business."


The Total Economic Impact™ of M-⁠Files

M-⁠Files commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying M-⁠Files.

The Forrester study helps evaluate the potential financial impact of M-⁠Files for clients. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed five decision-⁠makers using M-⁠Files.

After deploying M-⁠Files, the customers saw a significant increase in employee productivity driven by improved document and information management strategy. M-⁠Files provided advanced workflows, facilitated collaboration, eliminated inefficiencies, and automated processes.

Analysts and Our Customers Have Spoken

Forrester found customers' use of M-Files for document management yields high returns.

294% ROI*

Gartner Peer Insights respondents who would recommend M-Files.


Increase in efficiency based on automating business workflows.


Improvement in searching for documents and information.


See M-⁠Files in Action

Seeing is believing. Schedule a demo to learn more about simplified search, automatic workflows, intuitive user interfaces, and built-⁠in integrations with existing applications and file systems.