Voice of M-Files Customers
We’re committed to delivering value where it truly counts – to those who use our platform every day. Our users have spoken – and their experience is what truly matters.
Our customers’ voices say it best.
95% of respondents on Gartner Peer Insights would be willing to recommend M-Files and we hold an impressive overall rating of 4.7 out of 5 stars*.
We’re committed to delivering value where it truly counts – to those who use our platform every day. Our users have spoken – and their experience is what truly matters.
*Based on 429 reviews over the past 12 months for the Document Management market, as of March 31st, 2025.
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Why Buyers Chose M-Files!
The Buyers' reasons graph shows the top 5 reasons why customers who have written a review for M-Files chose to go ahead with our offering:
- Create internal/operational efficiencies
- Improve business process outcomes
- Improve business process agility
- Drive innovation
- Improve compliance & risk management
When we compare this with the Content Services Platforms market average data, which reflects the reasons that motivated customers of competitive products to choose their products, we can see M-Files customers selected these five reasons more often than the market average.
For the market average data, there must be a minimum of three vendors in the selected market, each with at least 20 reviews.
Data as of Nov 1st, 2024, based on 143 reviews (M-Files) and 651 reviews (market average).
Buyers' Deciding Factors
The Deciding Factors graph shows the top 5 factors that encouraged M-Files customers to choose M-Files over the competitors:
- Product functionality and performance
- Strong services expertise
- Breadth of services
- Product roadmap and future vision
- Overall cost
When we compare this with the Content Services Platforms market average data, which reflects the factors that motivated customers of competitive products to choose their products, we can see M-Files customers selected these five factors more often than the market average.
For the market average data, there must be a minimum of three vendors in the selected market, each with at least 20 reviews.
Data as of Nov 1st, 2024, based on 143 reviews (M-Files) and 651 reviews (market average).
M-Files Market Features Scores
The M-Files Market Features table shows our scores out of 5 stars in the Critical Capabilities for Content Services Platforms Market Features.
Data as of Nov 7th, 2024, based on 152 ratings in the past 12 months.
To support corporate growth, Stearns Bank turned to M-Files for a centralized, easy-to-use document management system
"Through our four most popular workflows in M-Files, we’ve estimated savings of over $180,000 annually. We expect to save a total of over $1 million within these workflows. It’s been a great benefit to the company."
Crowe chose M-Files for fully connected content, an intuitive user experience, and intelligent workflow automation.
"Moving away from file shares and utilizing the inherent sophistication of a document management system was seen as an important key element in the firm’s overall digital transformation initiative."
TK Elevator achieved $1.5 million in savings to date using M-Files intelligent information management for document digitization, process automation, and workflow tracking
"Before M-Files, we would lose files due to deletion or because people stored different versions of documents in different folders. Finding a particular document in our shared network folders could take up to five minutes. Sometimes, I’d think that finding oil in my backyard would be easier."
MPS, a global leader in leadership and HR solutions, has partnered with M-Files since 2012, achieving significant improvements in information management
"We knew that there was no need to reinvent the wheel. Sharing, reusing, and managing knowledge, experience, and expertise is easy with M-Files. We can leverage the information from previous customer projects that have already been successfully delivered. This allows us to quickly create new client documents, which streamlines day-to-day work, speeds up service to our clients, and helps us grow our business."
The Total Economic Impact™ of M-Files
M-Files commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying M-Files.
The Forrester study helps evaluate the potential financial impact of M-Files for clients. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed five decision-makers using M-Files. After deploying M-Files, the customers saw a significant increase in employee productivity driven by improved document and information management strategy. M-Files provided advanced workflows, facilitated collaboration, eliminated inefficiencies, and automated processes.
Streamline Knowledge Work with M-Files Automation
M-Files, recognized as leading document management software, helps automate the entire process from document creation and management to workflow automation, external collaboration, enterprise search, security, compliance, and audit trail.
Analysts and Our Customers Have Spoken
294% ROI*
Forrester found customers' use of M-Files for document management yields high returns.
See M-Files In Action
Seeing is believing. Schedule a demo to learn more about simplified search, automatic workflows, intuitive user interfaces, and built-in integrations with existing applications and file systems.
