Voice of M-⁠Files Customers

Advocating for M-Files Customers: Empowering Smarter Workflows

Gartner® Peer Insights: ‘Voice of the Customer’

M-Files was recognized by customers as a Strong Performer in the May 2024 Gartner® Peer Insights™ ‘Voice of the Customer’: Content Services Platforms report.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from M-Files.

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Our Reviews Speak for Themselves*

Gartner Research Methodologies, Gartner® Peer Insights™ ‘Voice of the Customer’: Content Services Platforms, By Peer Contributors, 24 May 2024.

Based on 42 reviews in the 18-month review period ending March 2024.

GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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Crowe chose M-⁠Files for fully connected content, an intuitive user experience, and intelligent workflow automation.

"Moving away from file shares and utilizing the inherent sophistication of a document management system was seen as an important key element in the firm’s overall digital transformation initiative."


To support corporate growth, Stearns Bank turned to M-Files for a centralized, easy-to-use document management system.

"Through our four most popular workflows in M-Files, we’ve estimated savings of over $180,000 annually. We expect to save a total of over $1 million within these workflows. It’s been a great benefit to the company."


TK Elevator achieved $1.5 million in savings to date using M-Files intelligent information management for document digitization, process automation, and workflow tracking.

"Before M-Files, we would lose files due to deletion or because people stored different versions of documents in different folders. Finding a particular document in our shared network folders could take up to five minutes. Sometimes, I’d think that finding oil in my backyard would be easier."

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MPS is a global specialist in leadership, change management, and strategic HR solutions. MPS has been working with M-Files since 2012 & has achieved significant improvements in information management.

"We knew that there was no need to reinvent the wheel. Sharing, reusing, and managing knowledge, experience, and expertise is easy with M-Files. We can leverage the information from previous customer projects that have already been successfully delivered. This allows us to quickly create new client documents, which streamlines day-to-day work, speeds up service to our clients, and helps us grow our business."


The Total Economic Impact™ of M-⁠Files

M-⁠Files commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying M-⁠Files.

The Forrester study helps evaluate the potential financial impact of M-⁠Files for clients. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed five decision-⁠makers using M-⁠Files. After deploying M-⁠Files, the customers saw a significant increase in employee productivity driven by improved document and information management strategy. M-⁠Files provided advanced workflows, facilitated collaboration, eliminated inefficiencies, and automated processes.

Analysts and Our Customers Have Spoken

294% ROI*

Forrester found customers' use of M-Files for document management yields high returns.


Gartner Peer Insights respondents who would recommend M-Files.


Increase in efficiency based on automating business workflows.


Improvement in searching for documents and information.

See M-⁠Files in Action

Seeing is believing. Schedule a demo to learn more about simplified search, automatic workflows, intuitive user interfaces, and built-⁠in integrations with existing applications and file systems.