Voice of M‑Files Customers

 

Our mission is to improve how our customers do business in the digital, work‑from‑anywhere world. We create “The Smarter Way to Work.”

Currently, more than 5,000 customers in 100 countries use M-⁠Files to optimize document management, instantly find the right information in any context, improve collaboration, automate business processes, and enforce information control.

As you’ll see below, our clients’ experiences speak for themselves…

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Gartner Peer Insights: Voice of the Customer

 

M-⁠Files was recognized by customers as a Customers’ Choice in the March 2022 Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms. In the report, M-⁠Files was one of five vendors to receive the above market average rating and Customers’ Choice distinction. M-⁠Files was also recognized as a Customers’ Choice in the Midsize Enterprise, Asia/Pacific, and Europe, the Middle East, and Africa report segments.

Gartner 95%

Our Reviews Speak For Themselves*

 

*As of June 28, 2022, based on 45 reviews over the past 12 months. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Our customers say…

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M-⁠Files is a truly exceptional company to work with. I have worked with many software vendors throughout the years and I wish they were all this good. They were very quick at piecing together how our company operated and what we were looking for. They made meaningful recommendations throughout the configuration process, and were not short on miracles when we thought we were asking for the impossible.

 

The user interface is easy and you don’t need an IT team to make user configuration changes. I can design and modify workflows without having to know coding. Since our implementation, support has been phenomenal. They are quick to respond and help with questions and finding solutions. Would definitely recommend to other companies looking not only for a document management system, but a truly better way to work.

Technical Specialist
Provider
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The software offers a secure platform where we can collaborate on the same document. In addition, the software is both mobile and web-⁠friendly, which ensures better accessibility. It comes with several unique templates that always make our job more enjoyable and full of excitement. We find M-⁠Files a great document management tool. The user interface of it makes our work quite easy as we can easily understand all the features.

Marketing Content Manager
IT Services
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Unlike traditional enterprise content management, M-⁠Files enterprise content management solution consolidates documents and information across business systems to help you intelligently find, access, and manage information. M-⁠Files allow us to exchange sensitive corporate papers with internal and external users.

Senior Account Executive
Miscellaneous Services

Customer Success Stories

                                       

Crowe chose M‑Files for fully connected content, an intuitive user experience, and intelligent workflow automation.

 

“Moving away from file shares and utilizing the inherent sophistication of a document management system was seen as an important key element in the firm’s overall digital transformation initiative.”

                                       

To support corporate growth, Stearns Bank turned to M‑Files for a centralized, easy‑to‑use document management system.

 

“Through our four most popular workflows in M-⁠Files, we’ve estimated savings of over $180,000 annually. We expect to save a total of over $1 million within these workflows. It’s been a great benefit to the company.”

                                       

TK Elevator achieved $1.5 million in savings to date using M-⁠Files intelligent information management for document digitization, process automation, and workflow tracking.

 

“Before M-⁠Files, we would lose files due to deletion or because people stored different versions of documents in different folders. Finding a particular document in our shared network folders could take up to five minutes. Sometimes, I’d think that finding oil in my backyard would be easier.”

 

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MPS is a global specialist in leadership, change management, and strategic HR solutions. MPS has been working with M-⁠Files since 2012 & has achieved significant improvements in information management.

 

“We knew that there was no need to reinvent the wheel. Sharing, reusing, and managing knowledge, experience, and expertise is easy with M-⁠Files. We can leverage the information from previous customer projects that have already been successfully delivered. This allows us to quickly create new client documents, which streamlines day-⁠to-⁠day work, speeds up service to our clients, and helps us grow our business.

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Forrester Report

The Total Economic Impact™ of M-⁠Files

 

M-⁠Files commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying M-⁠Files.

 

The Forrester study helps evaluate the potential financial impact of M-⁠Files for clients. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed five decision-⁠makers using M-⁠Files.

 

After deploying M-⁠Files, the customers saw a significant increase in employee productivity driven by improved document and information management strategy. M-⁠Files provided advanced workflows, facilitated collaboration, eliminated inefficiencies, and automated processes.

Here’s What Our Customers Found

Forrester found customers’ use of M-⁠Files for document management yields high returns.

270% ROI

Improvement in categorizing and indexing of documents.

More efficient searching for documents and information.

Trust Radius

Top Rated by TrustRadius

 

M-⁠Files earned the 2022 Top Rated Distinction for Enterprise Content Management Software & Document Management Software by TrustRadius. Customers praised M-⁠Files in the areas of increased ROI, ease of use, and workflow automation. TrustRadius reviewers rated M-⁠Files highest for product scalability (10), availability (9.1) ad performance (9.1).

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M-⁠Files has won two Top Rated awards in the Enterprise Content Management and Document Management software categories. These awards are based entirely on feedback from M-⁠Files’ customers. Reviews on TrustRadius highlight improved data security, excellent availability, and the ability to access their documents quickly.

Megan Headley
VP of Research
TrustRadius
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As a global leader in information management, we are proud to once again be recognized by TrustRadius for our metadata-⁠driven document management platform. Our mission is to help global enterprises manage and secure the ever-⁠increasing amount of data brought on by digital transformation. Being recognized as a top-⁠rated enterprise across content management and document management further signifies our commitment to delivering a best-⁠in-⁠class customer experience.

Julian Cook
Chief Customer Officer
M-Files
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Gartner Magic Quadrant™: M-⁠Files named a Visionary

 

In 2021, M-⁠Files was recognized as a Visionary in 2021 Gartner®, Inc. Magic Quadrant for Content Services Platforms. Gartner uses Gartner Peer Insights results directly when evaluating customer satisfaction.

 

In an evaluation of 18 vendors, M‑Files was positioned furthest for completeness of vision, validating our unique approach in connecting knowledge workers with the content they need, when they need it—regardless of where it’s stored—to drive more informed decision making.

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See M-⁠Files in Action

 

Seeing is believing. Schedule a demo to learn about simplified search, automatic workflows, intuitive user interfaces, and built‑in integrations with existing applications and file systems.