Partner with us to help your customers not only manage their customer data better but improve the way they work and engage with their customers, ultimately enhancing their customer experience.
Your customers use Salesforce to manage all aspects of their customer relationships. They want to see Salesforce as the single source of truth for all customer-related data. However, when information resides in multiple business systems and repositories (including on premises and cloud applications), Salesforce alone cannot offer this “everything in one view” experience. This is where M-Files fits in.
M-Files provides a transparent 360-degree view of all enterprise data regardless of its origin and makes it available within the Salesforce user interface. This helps end users find, access and manage documents related to a customer, opportunity, offer, project, or prospect in one single view. Simply put, M-Files extends Customer 360 to include documents and other information stored anywhere.
M-Files connects all customer-related processes, activities, and information in one view within the Salesforce user interface. Whether the data sits in Teams, SharePoint, Outlook, or in network folders, users will be able to surface it within Salesforce. This increased transparency and efficiency help companies provide an improved customer experience, reduce churn, increase up-sell and cross-sell opportunities and reduce time to service customers.
The increased transparency enables organizations to eliminate duplication of information across systems. This minimizes time spent on searching for and creating documents. Routine tasks and document management processes can be automated for sales and customer service using workflows. At the same time, M-Files makes sure that documents are available to the right people only and managed securely.
When M-Files is used for document storage, whether in the cloud or on premises, your customers can save on infrastructure and storage costs. Data from other business systems can be surfaced within Salesforce, displayed in context, and managed via automated workflows, regardless of storage location. As the same data is available also in M-Files, non-Salesforce users will also be able to access the information.
M-Files has been recognized as the most Visionary in Gartner, Inc.’s 2021 Magic Quadrant for Content Services Platforms. In this year’s evaluation of 18 vendors, Gartner positioned M-Files as the most Visionary based on its completeness of vision and ability to execute.
This marks the eighth consecutive year that M-Files has achieved Leader status, as the company further distances itself from competitors as the content management sector frontrunner.
M-Files has been named a Strong Performer in The Forrester Wave™ Content Platforms, Q2 2021 report, receiving the highest score possible in metadata in the 25-criterion evaluation of 14 selected content platform providers.
Help your customers improve transparency, avoid risks and reduce expenditure by connecting all customer-related processes, activities and information in one view.
M-Files for Salesforce is the only solution that provides a 360-degree view of all enterprise information without a need for migration.
From creation to disposal, M-Files offers your customers a smarter way to manage documents, emails, and all other content.
Increasing efficiency and improving transparency does not compromise the security of customer and other business data.
If you are interested in our partner program and want to learn more, please get in touch by filling in the form. We look forward to speaking with you!
As of September 1, 2021, 90 percent of respondents would recommend M-Files as a Content Services Platform, based on 80 reviews over the past twelve months.
Find information in other business systems, company network drives, SharePoint sites, and other repositories directly from the Salesforce CRM view.