M-Files Lifecycle Policy

The M-Files Lifecycle Policy gives you consistent and predictable guidelines for the availability of support throughout the life of a product. The information on this page is subject to change. Return to this site periodically to review any such changes.

Lifecycle Policy for M-Files Online

Feature and security updates are released monthly for M-Files Online. Updates are cumulative: you should always update M-Files Online to the latest version. In other words, M-Files Online remains in support if the following criteria is met:

  1. Customers must stay current as per the servicing and system requirements published for the product or service.
  2. Customers must be licensed to use the product or service.
  3. M-Files does not release service releases to old M-Files 2018 builds. All updates are available via the standard monthly release cycle and require updating software to the latest monthly update.

However, the older M-Files Online monthly updates are serviced for 24 months from release date for customers who need more time to test and deploy M-Files Online updates. This means that M-Files Online May ’19 Update (release date May 20, 2019) is serviced until May 19, 2021. Customers are entitled to technical product support during the servicing timeline. However, all feature, security and quality updates for M-Files Online are delivered via the standard monthly updates. Customers must update M-Files Online to the latest version for updates: M-Files does not make service releases for older monthly updates available.

Change notifications

Changes for M-Files Online may be frequent and require customers to be alert for forthcoming modifications. Unless otherwise noted, M-Files’ policy is to provide a minimum 30 days’ notification when customers are required to take action in order to avoid significant degradation to the normal use of the product or service.

Continuity and migration

M-Files will provide a minimum of 12 months’ notification prior to ending support if no successor product or service is offered—excluding free services or preview releases.

Lifecycle Policy for M-Files 2015 and M-Files 2018

This Policy applies to M-Files 2015 and M-Files 2018 major releases and to all minor releases and service releases of those major versions.

TYPE OF SUPPORT M-FILES 2015 and earlier M-FILES 2018
Request to change product design and features Not available Available until December 31, 2021
Security updates Not available Available until December 31, 2021*
Non-security updates Not available Available until December 31, 2021*
Product Support Not available Available until December 31, 2021

* Updates are only available in the latest update for M-Files 2018.

Notice About Online Policies and Similar Documents

The information contained in the online policies and similar documents on this website represents the current view of M-Files as of the date they are posted. Because we must respond to changing market conditions and are constantly evaluating how to better work with our customers and partners, such documents should not be interpreted as legally binding commitments, but rather as flexible documents subject to change occasionally. Similarly, we cannot guarantee that any information in such documents will be error-free or kept up to date after they are posted.
All online policies and similar documents are for informational purposes only. M-FILES MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, BY POSTING SUCH DOCUMENTS OR ABOUT THE INFORMATION IN SUCH DOCUMENTS.

Changes, Additions, or Deletions

M-Files may occasionally change any of its online policies or similar documents on this website, add or remove any terms of such documents, or remove or discontinue such documents completely, at any time. If we make any such changes, we will post the revised documents to this website, and will revise the publication date on them, but will not provide any other notice to you. We encourage you to check all online policies and similar documents relevant to your situation periodically to keep informed about their status.

Supported 3rd Party Software

The system requirements for each M-Files release and update can be reviewed in M-Files User Guide. This chapter describes intended support lifecycle for some of the most relevant third-party applications.

SYSTEM COMPATIBILITY WITH M-FILES BEGINS ON COMPATIBILITY WITH M-FILES ENDS ON RELEVANT M-FILES SOFTWARE COMPONENTS OR FEATURES
Microsoft Windows Lifecycle Start Date Extended Support End Date M-Files Admin
M-Files Desktop
M-Files Server
Microsoft Office Lifecycle Start Date Extended Support End Date M-Files Office Add-in
Microsoft SQL Server Lifecycle Start Date Extended Support End Date M-Files Server database engine
Autodesk AutoCAD General Availability Date Autodesk Support End Date* M-Files AutoCAD Add-in
Recommended browsers General Availability Date When a new version becomes generally available M-Files Web
Android and iOS General Availability Date Aligned with API level support by Google and Apple. M-Files Mobile

* Autodesk’s current policy is to support current version and three legacy versions. Notice that M-Files AutoCAD Add-in is not compatible with the AutoCAD LT® version.

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