Heather Guntrum

Heather is the Chief Customer Officer, responsible for Customer Experience, including Customer Success Management, Renewals, and Support. Heather has been driving customer success globally across a complex portfolio of enterprise software solutions since 2008. Prior to joining M-Files, Heather served as the Chief Customer Officer at both Zywave and Alfresco. She held the roles of Vice President of Customer Success and Vice President of Global Partnerships at SDL. Earlier in her career, as Vice President of Customer Experience at Teradata and Vice President of Customer Services at Aprimo, she evolved processes, teams, and premium service offerings to improve the customer journey and overall customer value. Heather holds a BS in Public Affairs and Business and has performed graduate work at the O'Neill School of Public and Environmental Affairs.