Customer Support

Get help from the technical experts at M-Files.

Submit a support ticket

If you want to submit a support ticket with our M-Files experts, you can do so via the M-Files Support Center. Please include your M-Files serial number to ensure that you receive priority support. You can also email your support question to [email protected].

If you purchased your M-Files subscription from an M-Files reseller, please contact the reseller for any Support requests you may have.

M-Files Support Center

Call Us

M-Files Customer Service provides support according to the Service Level Agreement via following numbers.
Please prepare to provide your M-Files serial number. Local and international phone rates apply.

Europe

Finland: +358 3 3138 7599
United Kingdom: +44 330 122 8358
France: +33 (0)170615821
Germany: +49 3222 109 2805

North America

1 (800) 224-4074

Australia

+61 290 984 702

Additional info

Remote Support

In order to start a remote support session with M-Files, you will need to download and install the TeamViewer software from the link below. Just click the link, select “Run” and allow your computer to install the software. An M-Files support representative can connect to your computer once you have shared the 9 digit ID and password that’s visible when TeamViewer is running on your computer.

Run Teamviewer east

Manage your cloud subscription

If you want to manage your cloud subscription, you can do so via the Subscription Management Portal. The Subscription Management Portal allows easy administration of user accounts and other subscription details.

Login to Subscription Management Portal east