Struggling with customer experience? Consider improving your employee experience first.

Technology is driving the progress of the financial services industry, allowing firms to deliver more tailored and accessible offerings that can match the ever-increasing expectations of customers.

In this article for The World Financial Review, Ville Somppi, our Vice President of Industry Solutions, discusses how consulting employees in decision-making processes can drive and engagement and improve the end-users’ experience.

Including employees in decision-making processes can boost retention and ensure the instant impact of new technology on the quality of service offered, according to Ville Somppi, Vice President of Industry Solutions at M-Files.

Read the full article here.