M-Files Earns Excellent Scores in Customer and Staff Satisfaction Surveys

Posted on January 9, 2012 under News, Partners by

According to a recent customer survey, M-Files users are very satisfied!

Innolink Research recently conducted a customer satisfaction survey among 350 Finnish M-Files customers. The survey was administered via telephone interviews during Fall 2011 and respondents held executive-level or decision-making positions in customer companies.

The results just came in — and we’re happy to report that our customers are very satisfied with the M-Files solution, as well as with our company as a partner. In fact, 95% of respondents said they were very or quite satisfied with the M-Files document management system, and 93% were very or quite satisfied with M-Files Corporation as a partner. In addition, 95% indicated they would recommend M-Files to other companies.

Furthermore, the study revealed that M-Files is utilized as one of the primary systems for more than 80% of companies surveyed, which reflects the significant importance and integral role of document management in business operations.

M-Files Employees Also Express Their Satisfaction

And it’s not just M-Files customers who are singing our praises — our M-Files team is too!

In addition to the customer satisfaction survey, we also conducted an internal well-being survey last Fall. The survey was administered by a Finland-based insurance company (Eläke-Tapiola), and according the results, M-Files is a great place to work! We received an overall score of 4 (out of 5), while the average score for other Finland-based companies was 3.6.

The results were no surprise to us — the positive and supportive atmosphere at M-Files can be seen and felt every day. We’re proud of the corporate culture here at M-Files — where information is shared, communication and collaboration are king, and colleagues receive the help and support they need.

We are looking at the results very carefully and considering numerous ways for improving the M-Files product and company operations. Our goal is to earn even higher marks in the future as we continue to enhance the M-Files experience for our customers, partners and employees.

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M-Files dynamic content management solutions are revolutionizing the ECM market by transforming how businesses manage, secure and share information with a unique metadata-powered approach that organizes and processes content based on what it is, rather than where it resides. Thousands of businesses in over 100 countries use M-Files on-premise, in the cloud or in hybrid environments to improve productivity and quality, and to ensure compliance with industry regulations and standards, including companies such as SAS, Elekta and EADS.

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