Customer Service and Technical Support


Support Services

Please contact us via email or phone. You can submit your support ticket also via our support center.

M-Files Support Center: http://support.m-files.com
Tel. 1 (972) 516-4210 | 9AM - 5PM CST
Tel. +358 3 3138 7500 | 9AM - 3PM EET

M-Files Professional
M-Files Professional customers are eligible for free technical support via e-mail and phone. If you have purchased M-Files licenses, please include your M-Files serial number in the message to ensure that you receive priority support.

M-Files Express
M-Files Express is a free feature-limited edition of M-Files. It is supported through our online community. Additionally, M-Files Express users have the option of purchasing per-incident support (80 USD per incident).


Customer/Support Service Feedback: feedback.support@m-files.com

Offices and phone numbers

M-Files Inc.
5050 Quorum Dr., Suite 600
Dallas, TX 75254
USA
Phone: 1-972-516-4210
Fax: 1-972-516-4211

M-Files Corporation
Head office:
Hatanpään valtatie 26
33100 Tampere
Finland
Phone: +358 3 3138 7500
Fax: +358 3 3138 7550

In Espoo: Vaisalantie 4, 02130 Espoo

Contact us by email at

Customer and Sales Services: sales@m-files.com
Partners: partners@m-files.com
Training: training@m-files.com
PR: pr@m-files.com
Feedback: m-files@m-files.com

Orders

USA and CANADA: Call 1-800-224-4074 or 1-972-516-4210 to contact us directly, or fax your purchase order to us at 1-972-516-4211.

OTHER COUNTRIES: Call +358 3 3138 7500 to contact us directly, or fax your purchase order to us at +358 3 3138 7550.

Consultation and Training

Leveraging an extensive experience base, our consultants can assist you in the rapid setup and configuration of M-Files for your specific file management software needs.
Read more about the consulting services
Read more about the training services

M-Files Community

M-Files Community is a public forum where M-Files users ask questions and share experiences and advice.

Documentation

Brochures and Technical Documentation