Customer Service and Technical Support


M-Files Professional
M-Files Professional customers are eligible for free technical support via e-mail and phone. If you encounter any technical problems with M-Files, please do not hesitate to contact us at support@m-files.com. If you have purchased M-Files licenses, please include your M-Files serial number in the message to ensure that you receive priority support.

M-Files Express
M-Files Express is a free feature-limited edition of M-Files. It is supported through our online community. Additionally, M-Files Express users have the option of purchasing per-incident support ($88 per incident).

Contact Information


Motive Systems Inc.
8111 LBJ Freeway, Suite 555
Dallas, TX 75251
USA
Phone: 1-972-516-4210
Fax: 1-972-516-4211

Motive Systems Oy
Hatanpään valtatie 26
33100 Tampere
Finland
Phone: +358 3 3138 7500
Fax: +358 3 3138 7550

Orders
USA and CANADA: Call 1-800-224-4074 or 1-972-516-4210 to contact us directly, or fax your purchase order to us at 1-972-516-4211.

OTHER COUNTRIES: Call +358 3 3138 7500 to contact us directly, or fax your purchase order to us at +358 3 3138 7550.

Consultation and Training
Leveraging an extensive experience base, our consultants can assist you in the rapid setup and configuration of M-Files for your specific file management software needs.
Read more about the consulting services

M-Files Community
M-Files Community is a public forum where M-Files users ask questions and share experiences and advice.

Documentation
Brochures and Technical Documentation